TERMS AND CONDITIONS
1.BRAND AND BRAND RIGHTS
www.kostumecounty.com is a site operated by Kostume County. We are registered in Greater Noida. Our GST7752H1ZH by legal name of Kostume County. Our email address is: kostumecounty@gmail.com. Any misuse or unauthorized of the intellectual property on this website will not be permitted and will be strictly dealt with as per the applicable laws of India. You acknowledge that your use of the contents on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. We are not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites.

2.SECURITY AND PRIVACY POLICY
Privacy and the Security of Your Personal Information is Very Important to Us. This Policy describes how we treat user information we collect on www.kostumecounty.com and other offline sources. This Privacy Policy applies to current and former visitors to our website. By visiting our website, you agree to this Privacy Policy.
i. Security Measures:
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Website. We restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for internal business purposes only. Our employees are bound by internal policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination. Images clicked of any clothing shall be subject to copyright.
ii. Information we collect:
We might collect your billing name, billing address, email, mobile number, phone number, street, city, state, pin code, country, IP address and payment method when you buy the products. We NEVER collect your credit/debit card number or card expiry date or other details pertaining to your credit/debit card on our website. Credit/ debit card information will be obtained and processed by our online payment partners. Your account history shall include (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers. However, your transactions details may be preserved by [Please insert website/business name] for purposes of tax or regulatory compliance.
iii. Use of your personal information:
We reserve the right to use and share your information in the event we believe doing so is necessary to operate this website or where such disclosure may be required by law, or to protect our right or the rights of others. We shall use information as otherwise permitted by law. We do not sell your personal information to third parties for any reason. We may share your personal information with third parties or affiliates with whom we have contracted to perform services on our behalf. We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you. We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. We collect your information for website usage, online transactions and store transactions only. At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of your information by such third parties.
iv. Cookie Policy
A cookie is a small text file that we place on your mobile device to enable various features of www.kostumecounty.com “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.
v. Updates to this policy
This Privacy Policy was last updated on 1st October 2021. From time to time we may change our privacy practices. We may update this privacy policy by posting a new version on this website from time to time. You must check this page occasionally to ensure you are familiar with any changes in the policy.

3.ORDERS
• If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:
o make good any shortage or non-delivery or incorrect delivery; or
o replace or repair any Products that are damaged or defective; or
If you discover that your Product is faulty after  days We reserve the right to request evidence, such as images of the defect, before issuing any refund of the price and/or any associated delivery charges.
• We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
• Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.
• Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.
• Nothing in this contract shall exclude or limit your statutory rights.
• If you order Products from our site for delivery outside the IND, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
• Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

•We reserved all the rights to block or take the legal actions against that customer/ user if found doing wardrobing.

`4.DELIVERY AND SHIPPING
Orders are packed and shipped Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional business days to process.
We ship from NOIDA. U.P to all Territories in India except those PIN Codes not serviced by our Logistics Partner. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.
PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.
You could track the status of your order from the “My Order” Tab available on the our website of our website which shall give a personalized space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.kostumecounty.com. The order will be dispatched only after receipt of payment from your end. Estimated time of delivery shall be calculated from the date of dispatch only.

5. EXCHANGE

If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes.in this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only.

When Exchange is not accepted?


Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.

Please note, you can’t return/exchange any product if you had it customised for yourself.


5.PAYMENTS
PAYMENTS – You may opt for a payment method from under the following heads:
1. Paying with a credit card or debit card
2. Net Banking
3. E-wallets
4. UPI
If your payment method has been declined, do one of the following:
• Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account, contact your associated bank for the payment, contact us.
6.COMMUNICATIONS
When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.
7.PROMOTIONS AND DISCOUNTS POLICY
Sale offers are valid for a limited time and are valid on online purchases only at www.kostumecounty.com, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time. Offers void where prohibited by law.
We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy sets out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, you are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.
8.LEGAL DISCLAIMER
While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This site and the materials, information, and references to services and products herein, including without limitations, text, graphics and links, are provided “as is” without representations or warranties of any kind, whether express or implied.
To the fullest extent permissible we disclaim any warranties, express and/or implied, including but not limited to implied warranties of merchantability, non-infringement, freedom from cookies, computer virus and warranties arising from course of trade or course of performance of services. We do not represent or warrant that the functions contained in the site will be uninterrupted or error free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
10.LIMITATION OF LIABILITY
This website’s entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.
We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

9.INDEMNIFICATION
Upon visiting this website you agree release, indemnify, defend and hold harmless KOSTUME COUNTY and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.
12.TERMINATION
We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.
10.COMPLAINT GREVIENCES
If you have any queries or questions about these terms, Email us at: kostumecounty@gmail.com
GOVERNING LAW AND JURISDICTION
This Website originates from Noida, Uttar Pradesh. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Noida, U.P. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.


Return : We humbly don’t take returns on items sold once.


Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.



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