At Kostume County, we deliver premium quality dresses at affordable pricing with godspeed! However, if you wish to know about our refund and return policy, kindly find below the details.

Domestic and International Shipping:

  • All orders are processed within 3-5 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • Shipment may be delayed if we are experiencing a high volume of orders. Kindly allow additional days in transit for delivery.
  • Shipping charges for your order are calculated and displayed at checkout.
  • Standard Shipping is free for orders above Rs.1500 within 7-10 business days.
  • Standard Shipping is Rs.100 for orders below Rs.1500 and will be delivered within 7-10 business days.
  • For International Shipping, shipping costs will be Rs. 2,500 and the orders will be delivered in 10-15 business days.

Shipment confirmation & Order tracking:

  • A Shipment Confirmation email will be sent to your registered email address once your order has been shipped. It will contain your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

  • Kostume County will not be responsible for any customs and taxes applied to your order. All fees imposed (tariffs, taxes, etc.) during or after shipping are the responsibility of the customer

Damages:

  • Kostume County is not liable for any products damaged or loss during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Kindly ensure that all the packaging materials and damaged goods are saved before filing a claim.

Returns:

  • We do not entertain any returns only exchanges can be made.
  • All Kostume County products have a 7-Day Exchange Policy.
  • Any item can be exchanged within 7 days of delivery for a different size.
  • To be eligible for a exchange, your item must be unused, in the same condition in which it was delivered and must also be in the original packaging.
  • The original invoice as shipped with the initial order must be sent back in original packaging.
  • Unfortunately, we cannot accept exchange on customized, sale items or gift card.
  • If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes.in this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only.
    Please note, you can’t return/exchange any product if you had it customised for yourself.

    When Exchange is not accepted?

    Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.